Your Business Telephone System Installation

Whether you’ve chosen one of our AVAYA IP Office packages or a HVS Hosted VoIP system you can rest assured that your business telephone system installation is in the hands of professionals. We never subcontract our work, our Telephone System Maintenance and installations are always carried out by our experienced in-house engineers.

Typically we have a very quick turnaround after you place an order with us. Depending on your needs and specific telephone system configuration it is usual for us to install within 5 working days, during normal business hours between 9am and 5pm. In the event that an urgent install is required, we can often install as quickly as the same day and out of usual business hours.

Before the installation of a system, we will liaise with you to discuss your specific needs and configure it exactly the way you want it. Once configured we run the system through a comprehensive testing process, all before it even leaves our office. This ensures a quick and efficient installation, configured exactly how you need it with minimum impact to your business.

Here are a few frequently asked questions we get about our business telephone system installations:

How long will it take to get the new system up and running?

Since all of our systems are configured before they leave our office, installation time is kept to a minimum. Although on-site installation times vary from a small office telephone system to larger corporate systems, work is almost always completed within one day.

We receive a lot of calls, what impact will the installation of the telephone system have on my business?

The configuration of the system will be discussed prior to the installation to make any replacements of systems as smooth as possible. Systems are fully tested when initially configured, so downtime is -in most cases- only a matter of a few minutes. Should this be of particular concern we can arrange to install outside of usual office hours or at a quieter time of day.

What kind of after sales care and attention can be expected?

Full training on using the handsets and telephone systems will be provided until you are 100% satisfied. Customer satisfaction is paramount to us and we offer a continued personable customer service experience championing the success of your business.

If you have any questions you’d like answered about our business telephone system installations or simply require some guidance on which telecommunication solution best suits your needs, contact us today or call one of our friendly staff directly on 01252 241000.

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