What is Kustomer Phone System Integration?
Kustomer phone system integration bridges the gap between your telephony tools and Kustomer’s customer service platform. This integration ensures every call is logged, customer details are at your fingertips, and your team delivers personalized, efficient support.
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Automation
at Its Best
Automate routine tasks, boost productivity, and stay focused on what matters most
Experience the power of automation as your phone system seamlessly integrates with Kustomer. From call logging to task creation and reporting, every step is optimized to save time and reduce errors. With smart workflows, your team can focus on high-value activities while the system handles the rest.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Supported Phone Systems and Providers
We support integrations with a wide range of phone systems, including:
-
RingCentral
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Zoom Phone
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Twilio
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8x8
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Dialpad
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Aircall
Custom Integrations Available: If your phone system is not listed, our team can build a custom integration to meet your needs.
Key Features of Kustomer Integration
Automatic Call Logging
- Automatically record and log all incoming and outgoing calls in Kustomer, complete with customer details and timestamps.
Unified Customer View
- Instantly access customer profiles, past interactions, and purchase history during calls for personalized service.
Click-to-Call Functionality
- Initiate calls directly from the Kustomer interface, saving time and increasing efficiency.
Omnichannel Sync
- Integrate phone interactions with other channels like email, chat, and social media for a comprehensive customer view.
Workflow Automation
- Automate ticket creation, follow-up reminders, and escalations based on call outcomes, reducing manual effort.
How It Works?
1
Initial Assessment
We evaluate your current phone system and NetSuite setup to understand your needs.
2
Integration & Configuration
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Connect your VoIP provider (e.g., RingCentral, Twilio, 8x8) or PBX system with NetSuite.
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Configure call logging, click-to-call, and reporting features.
3
Testing & Training
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Conduct comprehensive testing to ensure smooth operation.
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Train your team on how to use the integrated system efficiently.
4
Ongoing Support
Offer ongoing technical support and periodic updates to ensure the system remains efficient.
Voice
The complete business phone system
Set up new phone lines and custom call routing in minutes for teams around the world. All you need is the app.
Video
Powered video meetings
Meet in HD and never take notes again. Intouch’s video meetings have HD call and video quality with the ability to record meetings .
Messaging
Unlimited team messaging
Collaborate 1:1 or get organised in messaging channels for any project, topic or team.
Where work comes together