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Manage customer interactions more effectively, improve team collaboration, and deliver personalized experiences with every call.
Kustomer CRM is designed to centralize customer information and provide a holistic view of interactions across all channels. 3CX, a leading VoIP solution, facilitates voice, video, and messaging communications. Together, they create an integrated solution that:
Getting in touch with our team is easy.
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ready to help.
One of our experts will contact you as soon as possible.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Service Performance Reporting
Monitor your service organization's performance with detailed reports, enabling you to quickly identify strengths and areas for improvement. Optimize operations and drive better results with actionable insights.
Incoming Call Notification with 3CX
Stay prepared with 3CX’s pop-up notifications displaying caller details. Instantly access full context to personalize interactions and enhance customer engagement.
Why Integrate Kustomer CRM with 3CX?
The reasons why its time to integrate!
Click-to-call
Initiate calls directly from Salesforce with a single click and save time and reduce dialing errors, enabling your team to focus on meaningful conversations.
Automatic Call Logging
All calls made or received through 3CX are automatically logged in Salesforce to keep accurate records of interactions for better customer management and analytics.
Screen Pop-Ups
Incoming calls trigger a pop-up with customer details from Salesforce. Agents can quickly personalize conversations and improve response times.
Call Analytics
Access comprehensive reports on call activity directly in Salesforce to monitor performance, identify trends, and make data-driven decisions.
CRM Synchronization
Sync contacts and leads between 3CX and Salesforce automatically and maintain an up-to-date database without manual input, saving time and reducing errors.
Enhanced Collaboration
Integration supports team collaboration with features like call forwarding and conferencing linked to Salesforce activities to improve team coordination and customer satisfaction.
Customize Your Customer Service Platform
Effortlessly design a customer service platform that perfectly aligns with your business needs. Whether integrating existing tools or adding new features, customization ensures your system works exactly how you need it to. Enjoy a smooth transition from your current setup, reduce downtime, and deliver enhanced support to your customers with a platform tailored to optimize efficiency and satisfaction.
