Effortless customer & agent experiences

Help customers from anywhere at any time on any channel.

Intelligent Inbound Call Routing

When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call.

When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.

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Seamless inbound contact centre

Connect on any channel

Deliver a better customer experience with smart routing

Maintain a single customer identification regardless of how they connect with you.

Connect customers to the best available resource

Create queues based on the language, agent expertise, or even particular channels. Automate and enable intelligent self-service.

Enable a better agent experience with a unified tool for all interactions

Give agents access to a single point of contact for all conversations that are accessible from anywhere and on any device.

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Keep agents happy, engaged, and productive

Optimise everyone’s schedule

Your contact center team’s schedule should be planned and managed by traffic patterns, vacations, and training

Stay on top of service quality

Screen and voice recording, speech and text analytics, feedback forms, and fair agent scoring let you keep an eye on performance

See what’s working in real time

You can analyse sentiment, find brand advocates and detractors, view trending themes, spot patterns, and more with analytics for every encounter to enhance the customer experience.