
Effortless customer & agent experiences
Help customers from anywhere at any time on any channel.



Intelligent Inbound Call Routing
When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call.
When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.

Seamless inbound contact centre
Connect on any channel
Deliver a better customer experience with smart routing
Maintain a single customer identification regardless of how they connect with you.
Connect customers to the best available resource
Create queues based on the language, agent expertise, or even particular channels. Automate and enable intelligent self-service.
Enable a better agent experience with a unified tool for all interactions
Give agents access to a single point of contact for all conversations that are accessible from anywhere and on any device.


Keep agents happy, engaged, and productive
Optimise everyone’s schedule
Your contact center team’s schedule should be planned and managed by traffic patterns, vacations, and training
Stay on top of service quality
Screen and voice recording, speech and text analytics, feedback forms, and fair agent scoring let you keep an eye on performance
See what’s working in real time
You can analyse sentiment, find brand advocates and detractors, view trending themes, spot patterns, and more with analytics for every encounter to enhance the customer experience.

Benefit from our powerful integrations