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Inotuch Comms Contact Centre

Effortless customer & agent experiences

Help customers from anywhere at any time on any channel.

Intelligent Inbound Call Routing

When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call.

When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.

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Inotuch Comms Contact Centre

Seamless inbound contact centre 

Connect on any channel

Deliver a better customer experience with smart routing

Maintain a single customer identification regardless of how they connect with you.

Connect customers to the best available resource

Create queues based on the language, agent expertise, or even particular channels. Automate and enable intelligent self-service. 

Enable a better agent experience with a unified tool for all interactions

Give agents access to a single point of contact for all conversations that are accessible from anywhere and on any device.

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Inotuch Comms Contact Centre

Keep agents happy, engaged, and productive

Optimise everyone’s schedule

Your contact center team’s schedule should be planned and managed by traffic patterns, vacations, and training

Stay on top of service quality

Screen and voice recording, speech and text analytics, feedback forms, and fair agent scoring let you keep an eye on performance

See what’s working in real time

You can analyse sentiment, find brand advocates and detractors, view trending themes, spot patterns, and more with analytics for every encounter to enhance the customer experience.

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Benefit from our powerful integrations

Smarter Service

Intelligent routing, conversational AI, agent assistance, and insights & analytics.

Company Collaboration

Simplify business communications with a single unified tool for all interactions.

Empowered Agents

Simplify forecasting, and scheduling, and monitor agent performance.

Performance Insights

Measure contact center performance with enhanced analytics.

Inotuch Comms Contact Centre

Keep important conversations in one place

Connect with product experts across the organisation

Resolve problems quickly using a common directory, bidirectional presence synchronisation, and phone transfer/conferencing.

Engage hybrid and remote agents

With Intouch Communications video meetings, you can individually or in groups coach and teach both local and distant personnel.

Keep key stakeholders informed

Configure automated alerts and notifications to be sent to specific Intouch Communications messaging channels.

The Business Value of Intouch's Contact Center

Getting in touch with our team is easy.

We’re on hand &
ready to help.

One of our experts will contact you as soon as possible.

Getting in touch with our team is easy.

We’re on hand &
ready to help.

One of our experts will contact you as soon as possible.