Business Telephone
System Features
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Business Phone Systems Features
Business voicemail service
There will always be times when calls are not able to be taken. Avaya phone systems from Intouch use integrated voice mail with a host of features including voice mail forwarding, custom greetings, secure remote access, and cutting-edge voice mail-to-email functionality.
Time of day routing
Intouch Communications business telephone systems feature a time of day routing. This allows the call to be routed manually for users with permission or automatically based on what time it is. For example, if you’re the last person to leave the office, you can select ‘night mode’ on the handset and calls will be diverted to an alternative phone number or feature of the telephone system.
Call transfer
This is a basic yet important feature of any business phone system. All of our Avaya phone systems include attended and unattended transfer support. Unattended transfers simply transfer calls automatically to a different extension whereas attended transfers allow the user to dial another extension personally, allowing them to provide information like the customer’s name and reason for calling before connecting the call.
Call park
A simple yet very handy feature for office telephone systems allowing users to ‘park’ calls on one handset and pick up the call on a different handset and continue the call.
Call recording
It is a legal requirement for businesses in certain industries to keep recordings of their calls, but even if you are not involved in one of those industries, keeping records of calls could be beneficial. As well as record keeping, recording of calls can offer huge value in training, refining, and quality control within your business. It’s easy to record calls and Avaya telephone systems allow you to archive recordings whether you’re a small office or a big call center.
Call pickup
If a user has permission, this feature allows them to pick up another person’s call on their handset. This is useful for many situations. For example, if most of the staff are in a meeting, a colleague still in the office can easily answer a call from a handset on the other side of the office.
Audio paging
Audio paging is an intercom function where audio can be transmitted through the speaker of another handset within the system without it having to be answered. Handsets on the telephone system can be split into zones/groups allowing users with permission to page specific areas, departments or floors.
Music on hold
Intouch Communications business phone systems have onboard storage for direct loading of music/marketing on hold//digital media onto the system. External devices such as MP3, CD, and DVD players can also be connected via the audio input jack. This feature can be a lucrative place to cross-sell additional services or products to your callers, provide additional information or simply make their wait more enjoyable.
Mobile extension
The Avaya phone system allows users to be contacted on their mobile phones as part of the system. Incoming calls ring on both their mobile and desktop handset with the same telephone number, regardless of their location. Users can answer calls on their mobile handset and then transfer them to their desktop or even to another extension of the system.
Audio failover
If required, Intouch Communications can Install a duplicate Avaya phone system with automatic failover. This ensures business continuity in the event of hardware failure. All functionality would be automatically switched over to the duplicate system, ensuring minimum disruption.
Avaya hot desking
This is a great feature for office telephone systems with multiple users sharing desk space and/or businesses that run shift patterns. Single desktop handsets which are defined as ‘hot desk’ stations will require a user to log in with a unique ID and PIN. This allows the handset to receive all incoming calls linked to that specific user’s extension. All the settings, programmable keys, speed dials, etc associated with that user are made available to them whilst they are logged in.
Door/ gate access control
Our business phone system allows yo to control access systems for doors and gates. This is achieved through a relay that can be triggered from buttons on the handset that has been programmed to do so.
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Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.