turn your contact centre into a profit centre

With a dynamic outbound contact center and campaign management, you can sell, collect, and provide proactive support.

Transform your outbound contact centre with our quick setup promise

Easy-to-use call center software to simplify calls for your sales and support teams.

Our global telephone number footprint allows you to operate in over 160 countries.

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Outbound Dialers

Speed up lead generation

Stay dialed-in

Utilise proactive, proactive, and predictive dialers with advanced list management tools to maximise every connection.

Leverage call blending

Increase productivity by beginning an outgoing campaign when there is little traffic and switching to an inbound campaign when it picks up.

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Outbound Contact Centre Dialers
Our licensed Dialer feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call.

Track KPI's with Queue Statistics and Reports
Real-time queue statistics give you an in-depth insight into agent activity and queue traffic where you have the access to agents’ inbound and outbound calls missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls. Outbound contact center solutions for all of you.

Make it easy for customers to get help anytime, from anywhere

Improve security and compliance

Reduce your exposure to TCPA and follow DNC. With 99.99% uptime, communications are secure and scalable.

Step up proactive outreach

Using manual, preview, progressive, and predictive dialers to maximise every campaign.

Empowered Agents

With adaptable agent scripting, productivity may be raised, and consistent experiences.

Gain actionable insights

Real-time and historical data, along with thorough agent analytics, can be used to improve operations.

Increase agent efficiency for outbound contact centre solutions

Ensure that your outbound contact center workforce is effective, successful, and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly while listening using “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.

Outbound Contact Centre Wallboard Monitoring

Wallboards provide the information for all your agents in real-time. Data is presented in a way that is easier to read and helps measure the call centre performance. Wallboards keep agents and supervisors informed of all call centre activities while allowing them to remain focused on their own tasks.